FAQs

What happens if it rains, is sunny and hot, or it gets cold?

Nobody likes rain on their parade! As an outdoor event, the D100 Outdoor Cinema is subject to the elements and will go ahead in most weather conditions, including light rain and gusty winds.

Patrons accept the risk that weather they consider unsatisfactory may occur over your screening time and acknowledge that tickets are non-refundable in the event of adverse weather.

A cancellation will only be considered if the conditions present a danger to patrons or staff or extreme weather makes the continued screening untenable. If this happens you will be refunded, in full for the screening within 7 days, via the same ticketing partner you purchased the tickets from.

𝐓𝐡𝐞 𝐬𝐜𝐫𝐞𝐞𝐧𝐢𝐧𝐠 𝐢𝐬 𝐨𝐮𝐭𝐝𝐨𝐨𝐫𝐬, 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐬𝐞𝐚𝐭𝐢𝐧𝐠 𝐚𝐫𝐞𝐚 𝐛𝐞𝐢𝐧𝐠 𝐨𝐩𝐞𝐧-𝐚𝐢𝐫. 𝐓𝐡𝐞𝐫𝐞 𝐢𝐬 𝐧𝐨 𝐬𝐡𝐚𝐝𝐞 𝐨𝐫 𝐜𝐨𝐯𝐞𝐫. 𝐖𝐞 𝐞𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐩𝐚𝐜𝐤 𝐬𝐦𝐚𝐫𝐭 𝐚𝐧𝐝 𝐛𝐫𝐢𝐧𝐠 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮 𝐰𝐚𝐫𝐦, 𝐝𝐫𝐲 𝐚𝐧𝐝 𝐩𝐫𝐨𝐭𝐞𝐜𝐭𝐞𝐝 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐬𝐮𝐧. 𝐈𝐟 𝐭𝐡𝐞 𝐰𝐞𝐚𝐭𝐡𝐞𝐫 𝐥𝐨𝐨𝐤𝐬 𝐠𝐥𝐨𝐨𝐦𝐲, 𝐩𝐨𝐧𝐜𝐡𝐨𝐬, 𝐫𝐚𝐢𝐧𝐜𝐨𝐚𝐭𝐬, 𝐛𝐥𝐚𝐧𝐤𝐞𝐭𝐬 𝐚𝐧𝐝 𝐡𝐨𝐨𝐝𝐢𝐞𝐬 𝐚𝐫𝐞 𝐚𝐥𝐥 𝐚 𝐠𝐨𝐨𝐝 𝐨𝐩𝐭𝐢𝐨𝐧. 𝐒𝐦𝐚𝐥𝐥 𝐡𝐚𝐧𝐝𝐡𝐞𝐥𝐝 𝐮𝐦𝐛𝐫𝐞𝐥𝐥𝐚𝐬 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐩𝐞𝐫𝐦𝐢𝐭𝐭𝐞𝐝.

𝐅𝐨𝐫 𝐝𝐚𝐲𝐭𝐢𝐦𝐞 𝐬𝐜𝐫𝐞𝐞𝐧𝐢𝐧𝐠𝐬, 𝐰𝐞 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐛𝐫𝐢𝐧𝐠𝐢𝐧𝐠 𝐚 𝐡𝐚𝐭 𝐚𝐧𝐝 𝐥𝐨𝐭𝐬 𝐨𝐟 𝐬𝐮𝐧𝐬𝐜𝐫𝐞𝐞𝐧. 𝐒𝐦𝐚𝐥𝐥 𝐡𝐚𝐧𝐝𝐡𝐞𝐥𝐝 𝐮𝐦𝐛𝐫𝐞𝐥𝐥𝐚𝐬 𝐟𝐨𝐫 𝐢𝐧𝐝𝐢𝐯𝐢𝐝𝐮𝐚𝐥 𝐬𝐡𝐚𝐝𝐞 𝐚𝐫𝐞 𝐩𝐞𝐫𝐦𝐢𝐭𝐭𝐞𝐝, 𝐡𝐨𝐰𝐞𝐯𝐞𝐫, 𝐛𝐞𝐚𝐜𝐡 𝐮𝐦𝐛𝐫𝐞𝐥𝐥𝐚𝐬 𝐰𝐢𝐥𝐥 𝐧𝐨𝐭 𝐛𝐞 𝐚𝐥𝐥𝐨𝐰𝐞𝐝 𝐚𝐬 𝐭𝐡𝐞𝐬𝐞 𝐰𝐢𝐥𝐥 𝐨𝐛𝐬𝐭𝐫𝐮𝐜𝐭 𝐭𝐡𝐞 𝐯𝐢𝐞𝐰 𝐨𝐟 𝐨𝐭𝐡𝐞𝐫𝐬. 𝐏𝐥𝐮𝐬, 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐜𝐨𝐨𝐥 𝐨𝐟𝐟 𝐰𝐢𝐭𝐡 𝐢𝐜𝐞-𝐜𝐨𝐥𝐝 𝐝𝐫𝐢𝐧𝐤𝐬 𝐟𝐫𝐨𝐦 𝐒𝐭𝐞𝐫-𝐊𝐢𝐧𝐞𝐤𝐨𝐫 𝐚𝐧𝐝 𝐨𝐮𝐫 𝐨𝐭𝐡𝐞𝐫 𝐯𝐞𝐧𝐝𝐨𝐫𝐬.

All Tickets are subject to our full terms and conditions and our wet weather and cancellation policy below.

GOT A QUESTION WE HAVEN’T ANSWERED?

Send us an email to us at D100Outdoor@chaostheory.co.zaand we’ll be happy to help.

Wet Weather and Cancellation Policy.

As an outdoor event the D100 OUTDOOR CINEMA is subject to prevailing weather conditions. Specifically, wind or mild rain will not prohibit the screenings of films. Screenings will be cancelled only if weather conditions present a danger at screening time.

Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night, and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled by the D100 Outdoor Cinema event promotor, due to dangerous or significantly unpleasant weather conditions at screening time.

In the unlikely event that a screening is cancelled, you will be refunded, in full, for the screening within 7 days, via the same ticketing partner you purchased the tickets from.

Please note: due to changing weather conditions, cancellations may need to occur at short notice.

PATRONS UNWILLING TO ACCEPT THIS POLICY AND THE RISK OF INCLEMENT WEATHER SHOULD NOT PURCHASE TICKETS TO THIS EVENT.

Terms and Conditions

Terms of Sale:
The following terms and conditions apply to all persons who purchase tickets to the D100 Outdoor Cinema presented by Ster-Kinekor and First National Bank.

Please read them carefully.

Terms of Sale

1. 1. Tickets sold by Chaos Theory are subject to the following terms and conditions:
   2. All ticket sales are final and non-transferable.
      1. Refunds and exchanges will not be made for inadvertently booking the wrong event.
      2. Refunds will not be given for patrons denied access due to enforcement of age-restrictions applied by the Film and Publications Board of South Africa.
      3. Refunds will not be given for a cancellation or termination due to adverse weather conditions unless the event is cancelled by the organiser.
   3. It is a condition of sale that tickets may not be offered for re-sale on 3rd party websites or re-sold in any way whatsoever.
   4. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.

Cancellations Due to Adverse Weather:

1. 1. D100 Outdoor Cinema is an outdoor event and may be subject to adverse weather including sun, heat, wind, light rain amongst others.
   2. We try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain.
   3. We strongly recommend customers bring wet weather gear to screenings in case of rain (kindly take note that the use of umbrellas / gazebos during screenings is not permitted as it obstructs the view of other audience members).
   4. Screenings will be cancelled only if the weather is deemed extreme, and may affect the experience and/or safety of the patron.
   5. The decision to cancel a screening is made by the Venue Manager on site at their sole discretion, and can be made at any time up to or during the screening, as weather conditions are notoriously unpredictable.
   6. PATRONS ACCEPT THE RISK THAT WEATHER THEY CONSIDER UNSATISFACTORY MAY OCCUR OVER A SCREENING AND ACKNOWLEDGE THAT TICKETS WILL NOT BE RE-VALIDATED UNLESS A SCREENING IS OFFICIALLY CANCELLED BY CHAOS THEORY.

Cancellations due to act-of-god, terrorism or other safety issues.

1. 1. If a movie session is cancelled or terminated due to a decision by the host venue or other occurrence outside of Chaos Theory’s direct control, Chaos Theory will refund the face value of each ticket through the same ticketing platform used to purchase the tickets. Complimentary and prize tickets offer no face value and no compensation for such will be offered.

Cancellations due to mechanical breakdown.

1. 1. If a movie session is cancelled or terminated due to a projection mechanical breakdown Chaos Theory will refund the face value of each ticket through the same ticketing platform used to purchase the tickets. Complimentary and prize tickets offer no face value and no compensation for such will be offered.

Refunds

1. 1. In the event of cancellation as per points 2-4, refunds will be processed within 7 working days through the same ticketing platform used to purchase the tickets.
   2. Staff working at D100 Outdoor Cinema are not able to provide refunds.

Right of Admission

1. 1. Right of admission to the D100 Outdoor Cinema is entirely at the discretion of the event organisers who maintain the right to refuse entry to any patron who:
      1. Is in possession of tickets that are damaged or defaced in any way and the unique barcode cannot be read / scanned by the readers on site.
      2. Appears intoxicated or under the influence of mind altering drugs.
      3. Appears unruly, or acts in an abusive or aggressive manner to any D100 Outdoor Cinema staff member.
      4. Is under the legal age of entry, as defined by the publically published age restriction of the movie published by the Film and Publications Board of South Africa.
      5. Has lost their tickets.

Dogs are not permitted at the D100 Outdoor Cinema.

1. 1. Correctly Trained Service Dogs are allowed with the correct paperwork and identification.

Food and Beverage Policy

1. 1. Upon purchasing a ticket to D100 Outdoor Cinema, the Patron agrees to be bound by the rules and regulations of the D100 Outdoor Cinema as well as by the Food and Beverage policies.
   2. It is prohibited to consume any food and beverage not purchased on-site, and the patron acknowledges that bag searches may be conducted at all entry points of the event space.
   3. Open flames of any sort including gas/camping braais may not be bought into or used in the D100 Outdoor Cinema event site.
   4. Alcohol of any sort may not be consumed, or bought onto site. D100 Outdoor Cinema and its operators reserves the right to eject any person/s who is intoxicated and/or causing a disturbance to other patrons. Such person/s will not be entitled to a refund or exchange of tickets.

General

1. 1. You have a duty to exercise good judgment and act in a responsible manner while attending the D100 Outdoor Cinema  and you agree that you will comply with the directions of the Chaos Theory, their staff and authorised representatives at all times.
   2. You acknowledge that you participate at your own risk and that you are not, to the best of your knowledge, suffering from a condition which would prevent and/or render you unfit to participate in the event. The purchaser or user of the ticket voluntarily assumes the risk of injury, property damage or loss while attending the D100 Outdoor Cinema. You agree to take all reasonable measures to protect yourself from the risks of participation.
   3. You agree to wear adequate clothing and footwear for an all weather outdoor event, suited to the time of year, and the weather conditions on the day. Wear suitable shoes and weather protection especially when the weather has been wet and bring adequate sun protection if the weather is hot.
   4. You are responsible for all property that you bring to the event and D100 Outdoor Cinema , nor its partners accept responsibility for loss or damage to this property, in any way whatsoever.
   5. You agree to not cause any loss or damage to property at the event.
   6. You understand that there are inherent and other risks associated with attending an outdoor all weather event. You release Chaos Theory Projects, V&A Waterfront, The Walt Disney Company Africa and First National Bank (including its directors, officers, employees, volunteers, contractors, sponsors and/or agents) from any claim and from any liability to the maximum extent permitted by law for, or as a result of, any loss, injury or damage suffered by you in relation to your attendance and participation in the event, however caused, including any claim or liability which arises due to any negligence of the event organisers.